My husband had started having inner ear balance problems over the weekend. He was having problems maintaining balance when walking. This is a real problem as our bedroom is upstairs. We visited 101 Mobility on Monday morning. The representative in the office explained the 2 systems for stair lifts, arranged for someone to come out in the afternoon to take measurements. The next afternoon, the lift was installed. Many thanks to Armando, Jill, Travis and Ernest for all of their professional conduct.
Everything that we did from emailing the San Antonio location, visiting the showroom and setting up the installation went smooth. We did not have an exact timeline set up but we had estimates for months out but Armando worked with us, explained all the details, sent brochures, emailed us to follow up on any questions we had.
When we finally got the dates, they were able to come out within the week to set it up, test the chair, explain everything and we LOVE IT!
I do have to commend Armando Alvarado for his hard work and dedication to us. Without his professionalism, kindness and the actual feeling that he cared about our situation, we may have chosen another company.
My husband is enjoying the chair. At 97 years of age, this bit of assist in standing has been wonderful. Even though the chair malfunctioned after 4 days due to a bad part, the service was wonderful in getting the chair into working condition.
Our VPL unit works well, meets our needs. Techs Travis + 1 stated they came to solve problem/complaint only. Our intention was to have them perform “routine maintenance,” and include checking our perceived minor issues of a “click” that [FIRST NAME REMOVED] heard during descent about 1 foot down from top and some slight “whining” on going up. They checked the operation of the lift up and down several times, stated no unusual nor concerning sounds, no click, no whining. Stated all lift appeared clean. Stated some corrosion on battery terminals, suggesting replace 2 batteries Fall 2019. They stated that what they checked, what they performed, was appropriate/adequate to count as routine maintenance as well as checking our complained minor concerns. So, initially, we may have had some misunderstanding as to purpose of visit.
After all was said and done, they seemed to accomplish all that we needed/wanted.
101 Mobility provided our home with a chair lift and grab bars. The staff was informative and friendly when providing options for us concerning the chair lift. They were on time and efficient on installation day. The grab bars were a higher standard than I expected. The chair lift which we rented appeared to be brand new. I would recommend 101 Mobility to anyone who is caring for a loved one recovering from surgery.
The staff and service at 101 mobility are great. They have provided excellent service from the day they installed the lift chair. Very courteous and professional. I highly recommend 101 mobility.
The whole experience was great. The salesman, Armando was very helpful, knowledgable and professional.
The installers were very precise and took their time to make sure everything was installed properly. They also explained all aspects of the use of the chair and stayed until we felt comfortable with everything. We were surprised to discover one of the installers was the owner of the company. I could tell he was concerned with our satisfaction and we were very impressed with both him and Rick who helped in the installation.
The Bruno chairlift is outstanding. It's quiet, good looking, and runs up and down stairs beautiful. The support we've received so far has been superb. I called around 11 AM saying we were interested in a new chairlift. An individual was at out house at 3 that afternoon. We agreed to buy the Bruno and the installer was on time and did a great job. We couldn't be happier with the Bruno and the folks from 101 Mobility.
We were very impressed with all the information we received about the lift chair that I wanted. Was shown all the advantages of the chair and all the different colors and fabrics that were offered. Armando was so nice and also professional. Knowing that I would like to get the chair I chose as soon as possible he said he would see if I could have the floor model that was only a week old and not being able to do that he called the order in and found they had one in stock that I wanted and had it in a week. Love my chair and thanks to Armando I am able to enjoy it. Long before I though I would.
The service was great and the care to help in every way was at the high.my wife's Disability kept her form going up stairs, but with the stairs lift.she goes up and down at her freewill, thanks for being there.
Armando is the best. He was so helpful. We rented a patient lift for the weekend and had a blast. He was so helpful in recommending the type of lift and in demonstrating how to use it and how to take it apart and put it back together. I would definitely rent from 101 Mobility again and recommend it to friends.
The service representative, Bernie Rodriguez, was very helpful and communicated very well about when and how the installation would take place, when the installers would be there, what exactly was needed etc. The work was done just as we expected and seems well done.
Armando was patient with my indecision about fabric and color of the lift chair recliner I ordered, and was very knowledgeable about the various chairs available. Travis delivered the chair and was very thorough about explaining then workings, and was very polite.
All your team members are polite and very helpful. Wonderful service and products are the very best! Thank you for all your help and kindness during this very stressful time for me. It’s a 5 Star company.
Everyone we met both at the showroom and at our home were personable and efficient. having the showroom is an added bonus as it allows customers to see and experience the equipment they are considering. Truly glad i found them. Mom is learning how to use her stair lift and becoming more comfortable with it.
I was very satisfied with 101 mobility. They were very professional and did not push anything on me. The whole process was easy and the installation was done professionally and with attention paid to not making a mess.
The portable ramp is excellent great quality. Just want needed to use move my Dad from one room to another in his wheelchair. Armando the sales person that helped us is very professional and friendly and did everything to help us with the buying to scheduling the delivery of the portable ramp. Thank you Armando.
Ernest received excellent ratings on: being on time, kept the equipment clean and in good working order, and explained everything well. He was very courteous and helpful – would recommend your service to my friends/family.
Ernest received 5-star ratings for arriving on time, keeping the equipment clean and in good working order, and giving a safety instruction. He was very courteous and helpful – would recommend your service to my friends/family.
Ernest received top ratings for being on time, kept the equipment clean and in good working order, explained every steps on how to use the equipment, was very courteous and helpful – would recommend your service to my friends/family.
Arnold and Judy L.
The two men seemed to do a very professional job – they were very polite and explain how to use and take care of the seat. Thank you and the VA very much.
Kassen was great – he explained very well!
We had a good experience with 101 Mobility. There was no stress at all. Kassen and Russell were very efficient in installing our stairlift. We are very happy with our stairlift.
Kassen was the service man who promptly arrived (on time) to repair my Bruno stairlift. He was very courteous, must efficient, and explained every step and gave me pointers for better maintaining my stair lift. He is a definite asset to your company!
This was our first experience with a stairlift. We have been extremely pleased with Kassen Taft. Not only was he courteous and friendly but took time and explained all components of the equipment to use. He takes great pride in his work and this company. We are very pleased with the service we received from Kassen. The only recommendation I could make it that your website be updated and more user friendly. Also, Kassen – not only put this system in a timely manner – but cleaned up after his installing.
I have been completely satisfied with this young man, who knew what he was doing and did it right. He explained everything and took pride in what he was doing and his product. He truly loves helping people who can’t help themselves and that means a lot to my husband.
Chester and Lois C.
Your installers for the lift were very impressive. Not only clean, kind and friendly, they knew their product. Ever so much thanks,